Question 1

What are your shipping rates and delivery times?

Accepted Answer

We offer free shipping on purchases over $75 (USA only). Delivery times: U.S. (48 Continental States) & Canada: 3-5 business days, International: 7-14 business days. Hawaii & Alaska: Free shipping on purchases over $75. Delivery times: 7-10 business daysU.S. (48 Continental States) Shipping Rates: 0-4 lbs: $7.99, 4-8 lbs: $10.99, 8 lbs and up: $17.99. Canada Shipping Rates: 0-1 lbs: $18.85, 1-4 lbs: $28.85, 4-11 lbs: 39.95, 11lbs and up: $149.99.Hawii & Alaska: Shipping Rates: 0-4 lbs: $15.95, 4-7 lbs: $19.95, 7 lbs and up: $25.95Business Days Do Not Include Weekends or Holidays

Question 2

International Shipping

Accepted Answer

Yes, we ship our board games all over the world. The typical international delivery time is between 7-14 business days. Due to some distribution restrictions some of our games can only be shipped to the United States. Each board game will clearly show if they have a shipping restriction or not.

Question 3

What is your return policy?

Accepted Answer

Yes, we offer free returns. Please read the full Return Policy to see eligibility. Click on 'Return Policy' to know more.

Question 4

Cancellations

Accepted Answer

Yes, you can cancel your order. We will swiftly refund your payment back to the payment method used. Please contact us either on our website or elevatedboardgames@gmail.com

Exceptions
- We can't cancel an order if the board game has already been shipped and the customer has already been given a shipping tracking number. Read our return policy if you want to return the board game.

Question 5

Pre-Orders

Accepted Answer

We offer products for sale before their official release, requiring payment when the order is placed. Orders containing preordered items with non-preordered items will ship only when the preorder items are available. Items marked 'preorder' are not yet available, and the 'In Stock' quantity reflects our supplier's current order. All orders that contain preorders ship in one shipment and cannot be split into separate orders.

Question 6

Does Elevated Board Games offer Local Pick Up

Accepted Answer

Yes, we do allow Local Pick Up. Customers can choose Local Pick Up instead of the shipping option at checkout. Elevated Board Games will email the customer personally to set up the date and time to pick up their orders. We hope to have our customers pick up their order within 24 hours.

We do not allow pickups on Sunday*

If there are any questions about Local Pick Up please email us at elevatedboardgames@gmail.com

Question 7

Retail Stores

Accepted Answer

Unfortunately, we don't have any retail stores at this time. Currently, we are only an online board game store located in Lehi, Utah. We would love to one day open up a physical retail store in Lehi, Utah. Just like Apple and Amazon, we started in our garage.

ELEVATED B ARD GAMES

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